Frying fat, cooking oil and fatty gravy can be recycled if you hand them in separately.
You can offer leftover frying fat and cooking oil to the managers of one of the recycling centers or at the Kringloopplein Nieuw-Lekkerland recycling center. Some supermarkets, hardware stores, thrift shops, and (sports) clubs also have a special collection bin for frying fat and cooking oil.
What belongs where?
Yes, with frying fat and cooking oil
- baking and frying fat
- frying fat (in packaging)
- fondue oil (in bottle)
- frying oil (in bottle)
- olive oil
- oil for food preparation
- fatty gravy
Not for frying fat and cooking oil
When small toxic waste
- lubricating oil
- grease
When residual waste
- candle wax
- kitchen paper soiled with cooking fat or cooking oil
- napkins with food scraps
- rags dirty with oil, grease or paint
Tips for disposing of frying fat and cooking oil
- Allow the frying fat, cooking oil or fatty gravy to cool first.
- Pour it back into the original container or another sealable container, such as a milk carton or plastic bottle with a screw cap.
- Close the packaging properly.
- Please return the used frying fat, including packaging, to one of the recycling centres.
Note:
- You are not allowed to put frying fat in a deep fryer you intend to discard. This is because the fat leaks out of the pan during transport. It also contaminates other discarded electrical equipment in the container; this is unhygienic and unsafe (a slip hazard) for the recycling worker. It also complicates the recycling of the equipment.
- Don't pour oil and grease down the sink, they clog your drain and sewer.
- Lubricating oil and grease are small chemical waste (SCW). Hand it in to the recycling center.
Reuse
Frying fat and cooking oil are reused. They are raw materials for the production of biofuel or biodiesel. Biofuels cause less CO2 emissions.2 and particulate matter than fuels made from mineral oils. The fat and oil are given a second life; they are not incinerated with residual waste. This is good for the environment. Please help us by separating your fats and oils.
> Find out more about the recycling process and find collection points at Frituurvetrecyclehet.nl
All discarded electrical appliances (plug-in, battery, or accumulator) and energy-efficient light bulbs can be returned for recycling or reuse. This is also known as e-waste.
If you buy a new electrical or electronic appliance, you can return the old appliance (e-waste) free of charge to the store where you bought it. Many stores accept small waste collection points. return electrical appliances, without having to buy a new product. The store will ensure the device is recycled.
You can also offer your discarded equipment at one of the recycling centersThis applies to household appliances, not to appliances from businesses. Besides appliances, you can also return lamps and consumer light fixtures for recycling. These include desk lamps, floor lamps, and pendant lamps.
Broken electrical appliances can be repaired by a repair caféIf the product is still under warranty, you can have it repaired by or through the supplier. Many devices, such as computers, tablets, and phones, but also lamps, still have market value. You can sell them. Or perhaps donate them to a thrift store. Inquire with your thrift store about the possibilities. You can only deliver e-waste with its packaging if this is desirable for safety reasons. For example, lamps in their original packaging.
What is considered e-waste?
- Electrical tools
- Televisions, radios and headsets
- Small household and kitchen appliances (such as a hairdryer, curling iron, toaster and coffee maker)
- Computers, faxes, printers and copiers
- Phones
- Refrigerators
- Washing machines and dryers
- Tools (such as a drill, sander, electric screwdriver and electric garden tools)
- Toys, games and sports equipment (such as a rowing machine, exercise bike and remote-controlled car)
- Medical equipment (such as an electronic thermometer)
- Measuring and control instruments (such as a thermostat and smoke detector)
- Energy saving and LED lamps and fixtures
- E-cigarettes and vapes
What is not considered e-waste?
- Losse accu's. Deze horen bij het small toxic waste.
- Losse batterijen. Deze horen bij het small toxic waste.
- Apparaten met brandstof erin (zoals een grasmaaier of kettingzaag met brandstofmotor). Verwijder eerst de brandstof en lever die in bij het small toxic waste. Het lege apparaat kunt u daarna aanbieden bij het grofafval.
- Chemical waste (such as oil residues, gas bottles, fire extinguishers, paint cans, paint spray cans and paint tubes)
- Incandescent light bulbs. These belong to the residual waste)
- Fluorescent lamps and energy saving lamps. These belong to the small toxic waste.
- Niet elektr(on)ische apparatuur (zoals grofvuil, empty gas bottles and paint cans). You can return these to the recycling center, but not in the e-waste container)
Hand in for recycling
Returning discarded appliances, lamps, and fixtures for recycling promotes the reuse of raw materials. It also prevents them from ending up in landfills. So don't throw them away, hand them in. Specialized companies sort and dismantle discarded appliances. Products and valuable materials (raw materials) are then reused. And waste is processed in an environmentally responsible manner.
Please deliver neatly
Make sure there are no added liquids or fats in the appliance. For example, supply a deep fryer free of oil or grease residue. Frying fat, cooking oil and oil residues you can register separately on one of our recycling centers Please return it. And make sure no food is left in the refrigerator or freezer when you return it. This way, you help ensure the employees of the sorting and dismantling companies can work safely. And you contribute to an efficient recycling process. This minimizes the need to remove contaminants from collected e-waste. Thank you for your cooperation!
Paper (and cardboard) is collected separately from residual waste. It is recycled as a secondary raw material for the production of new paper and cardboard. Waste paper is new paper. For a successful recycling process, it is important that waste paper and cardboard are clean and dry, and free of plastic or other contaminants.
You can offer paper and cardboard in a container or at one of the recycling centers.
View your personal waste calendar
What belongs where?
Paper and cardboard that belong in the paper recycling bin can be identified by the recycling logo. This logo is found on many paper and cardboard products.
Yes, with the waste paper
Clean and dry:
- newspapers and magazines
- advertising leaflets without plastic sleeves
- guides and catalogs
- receipts
- entrance tickets
- books and brochures
- small and large cardboard boxes
- paper bags and sacks
- wrapping paper, gift wrapping paper
- egg cartons
- corrugated cardboard
- cardboard filling for products
- printing and copy paper (staples, paper clips or tape may remain)
- writing paper, drawing paper
- envelopes (made of paper and cardboard, also with window)
- unused (clean) paper wallpaper
Not with the waste paper
Dirty or wet:
- cake boxes with food scraps and plastic windows, pizza boxes, baking paper and coffee filters
- tissues, kitchen paper, diapers, toilet paper: sanitary paper
- wallpaper: paper and vinyl
- Baking paper
This paper and cardboard belongs in the residual waste.
Paper and cardboard with plastic:
- plastic covers for (advertising) brochures and magazines
- milk, yoghurt and juice cartons (drink cartons): with the PMD
- liquid detergent packaging: liquid-tight cardboard
- train tickets: with a single-use chip card
- frozen packaging: cardboard with plastic lining
- paper bread bags: paper and plastic
- laminated paper and cardboard
- plastic bags and sacks: with the PMD
- envelopes with plastic bubbles
- folders and ring binders
- plastic storage folders
These products belong to the residual waste or - see indicated - at the pmd.
To the recycling center:
- soiled or painted paper (paint)
- photos and photo paper
- painted wallpaper
Collection is recycling
All separately collected waste paper is sent to paper mills via waste paper companies. They use it directly as a secondary raw material in their production processes. Collection is recycling: 86% of graphic paper and 88% of paper/cardboard packaging is recycled. Nothing is incinerated or landfilled, because then it would be lost forever. Waste paper and cardboard are therefore a valuable resource, and it's more than worth collecting separately.
Want to know more about paper recycling and sustainability?
Go to Paper Circular of Papierenkarton.nl.

Klein chemisch afval (kca) is huishoudelijk afval waar gevaarlijke of chemische stoffen in zitten. Deze zijn schadelijk voor de gezondheid en het milieu. Denk aan chemische stoffen die giftig, brandbaar of bijtend zijn. U herkent kca aan een gevaarsymbool op de verpakking.
Waar levert u kca in?
Lever kca altijd apart in bij:
- one of the recycling centers
- het Kringloopplein in Nieuw-Lekkerland
Gooi kca nooit weg via het restafval. Zo zorgen we samen dat kca veilig kan worden verwerkt.
Let op: explosieven, zoals vuurwerk of munitie, mogen niet naar de milieustraat. Komt u deze tegen? Bel dan altijd de politie.
Zo herkent u kca
Ziet u een gevaarsymbool op de verpakking? Dan hoort het bij klein chemisch afval.
Gevaarsymbolen op verpakkingen
De volgende gevaarsymbolen horen bij kca:

- Explosieve stoffen
- Ontvlambare stoffen
- Oxiderende stoffen
- Gases under pressure
- Bijtende stoffen
- Gifitge stoffen
- Health hazard
- Ernstig gevaar voor de gezondheid
- Gevaar voor het milieu
Oude gevaarsymbolen (soms nog zichtbaar)
Deze symbolen staan soms nog op oudere producten:

- Explosieve stoffen
- Ontvlambare stoffen
- Oxiderende stoffen
- Bijtende stoffen
- Gifitge stoffen
- Schadelijke stof
- Milieugevaarlijke stof
U hoeft niet te weten wat elk symbool betekent. Ziet u een gevaarsymbool? Lever het in als kca.
Wat hoort bij kca?
Dit zijn voorbeelden van kca:
- batteries
- Batteries
- stain
- gasoline
- pesticides and insecticides
- etching fluids, such as nitric acid and sulfuric acid
- bicycle batteries
- photo fixer, photo developer
- wood preservatives
- injection needles
- brush softener, brush cleaner
- kwikschakelaars en kwikthermometer
- paint
- lamp oil
- glue
- medicines (old and surplus)
- oil products, such as used oil, lamp oil, motor oil, kerosene and brake fluid
- oil filters
- energy-saving lamps and energy-efficient (LED) lamps
- fluorescent lamps
- paint products, such as paint stripper, brush cleaner, brush softener, turpentine, thinner, paint, paint thinner and white spirit
- liquid drain unblocker
- white spirit
- hydrochloric acid
Aanbiedvoorwaarden en tips
- Lever kca in bij de beheerder van de milieustraat.
- Laat producten in de originele verpakking zitten.
- Potten of andere verpakkingen moeten goed gesloten zijn. Ook moet er een sticker opzitten waarop staat welke stof er in de pot zit.
Good to Know
- Batterijen kunt u ook inleveren bij alle winkels en bedrijven die (producten met) batterijen verkopen.
- Spaarlampen, LED-lampen en tl-lampen kunt u ook inleveren in speciale bakken bij diverse winkels en bouwmarkten.
- Medicijnen kunt u ook terugbrengen naar de apotheek
Vegetable, fruit, garden, and food waste (organic waste) includes things like peels and bones (food scraps), pruning waste, and dead flowers. Much of our waste is organic waste, which is highly recyclable.
You can offer organic waste in an organic waste container and garden waste at one of the recycling centers.
View your personal waste calendar.
What belongs where?
For your convenience, we have listed the separation rules below, categorized by: kitchen waste, fine garden waste, animals, and waste separation aids.
Yes, with the organic waste
Kitchen waste
- vegetable, fruit and cutting waste and peels
- tea bags and coffee pads
- potatoes, potato peels, bread, rice, dough, pasta
- food scraps, cooked or uncooked, leftovers
- dairy products such as cheese
- egg, fish and meat remains, also bones and fish bones
- gravy and cooking fat (solidified)
- nut shells, (mussel) shells and egg shells
- loose tea and coffee grounds (a paper filter may also be added)
- cookies, candy, chocolate, nuts, seeds, snacks
Fine garden waste
- flowers and plants
- small/fine pruning waste, foliage, mown grass and leaves
- garden and potting soil (small quantities)
- branches, stumps, trunks
Dieren
- litter (hay, straw, sawdust) used for small rodents (such as guinea pigs, rabbits, hamsters) with their droppings
- (leftover) animal feed
Tools for waste separation
- special compostable organic waste collection bags
- unbleached and unprinted kitchen paper used to wipe up organic waste (sauce, grease, food scraps)

Not in the organic waste
Kitchen waste
- packaging of any material
- plastic bags or sacks
- beverage packaging of dairy and fruit juices
- cheese crust
- coffee cups
- frying fat and oil
- chewing gum
Garden waste
- flower and plant pots, earthenware
- stone, pebbles, gravel, sand, earth, soil, clay
- fertilizer, pesticides, root cloth, hydro grains
- beams, timber, metal
Dieren
- feces and manure from large animals, such as dogs, cats, horses and cows
- cat litter and birdcage sand
- hair, fluff
- dead animals or offal
Tools for waste separation
- plastic bags
- empty collection bags
- textile bags
- storage containers
- metals, such as iron, tin, aluminum
- glass
- large pieces or quantities of paper, cardboard
- products and packaging made of plastic, including bioplastic and compostable plastic
- (disposable) products and packaging made of natural materials, such as plant pots, containers, plates, cutlery and straws made of bamboo, coconut, palm leaf, corn, (sugar) cane or straw
- textile
- Cork
- ash and coal from smoking materials, fireplaces, stoves and barbecues
- tobacco, cigarettes, cigars, butts, filters
- diapers, tampons, sanitary towels, incontinence products
- wound dressing, plasters, medicines
- vacuum cleaner bags and their contents
- (fruit) stickers
- coffee cups of any material
To the recycling center
- brick
- wood
- potting soil, garden soil, sand and earth
- pruning wood larger than 50 cm
- branches longer than 50 cm
Bioplastics should not be disposed of with organic waste
Plastic does not belong in the organic waste bin. It contaminates the compost and must therefore be removed before composting. Bags made of bioplastic also do not belong in the organic waste bin because they take too long to decompose and compost. Bioplastic is plastic made from plant waste instead of petroleum or gas. Only special, compostable organic waste bags with the Seedling logo or OK Compost logo are allowed in the organic waste bin, as they are a useful tool for separating organic waste. These are available at various shops and supermarkets.
Want to know more? Then go to the Milieu Centraal website.
Tips for a fresh organic waste container
This will prevent your organic waste container from smelling or from maggots (fly larvae) growing in it.
- Place the container in a cool place out of the sun.
- Do not throw wet waste into the container.
- Let mown grass dry for a day and let moist food scraps drain first.
- Wrap spoiling and smelly food scraps such as meat and fish in newspaper.
- Clean the container regularly with water and, if necessary, green soap. Do not use bleach, as this is harmful to the environment.
- Place an old newspaper or a layer of dry organic waste at the bottom. You can also use special compostable or paper organic waste bags. These are available at the supermarket. This makes emptying the container easier.
- Make sure your organic waste container is empty (and clean) when you go on vacation. This is also a good opportunity to air it out.
Tips for your organic waste container when it freezes
During frosty weather, organic waste can freeze solid in your container. This makes it impossible to empty. We're happy to give you tips to help prevent this.
- Place your container in the shelter of your home.
- During frost periods, place your container in a frost-free place, such as a shed or garage.
- Place newspaper at the bottom of the container or use a special compostable paper organic waste bag. You can buy these at the supermarket. This makes emptying the container easier.
- Don't use salt to prevent freezing. Salt contaminates organic waste.
Reuse: compost and green gas
If you separate organic waste from residual waste, it will be recycled into compost and biogas (green gas). Compost improves soil in gardens or on the land. Green gas is an alternative to natural gas. Organic waste that is mixed with residual waste is incinerated with the rest of the waste and not recycled; this organic waste is lost forever.
All glass bottles and jars from the glass containers are recycled.
We collect glass packaging separately from residual waste. This way, it can be recycled. You can take it to a glass container. There's always one near you, for example, in your neighborhood or at the shopping center. (Glass) jars and bottles that have contained food, drinks, or cosmetics are allowed in the glass container. Make sure the packaging is empty. You can leave the lids and caps on. Other small types of glass are considered residual wasteYou can offer large pieces of glass to one of the recycling centers.
Bottles and jars that are allowed in the glass container can be recognised by the glass container logo on the label.
Glass that you don't put in the bottle bank, but instead throw in the residual waste, isn't recycled but incinerated with the residual waste. This glass is lost forever. In the Netherlands, we already recycle 86% of all glass packaging. Our country is a global leader in glass recycling.
What belongs where?
For your convenience, we have listed the separation rules for packaging glass.
Yes, in the glass container
Glass bottles, such as:
- wine bottles
- beer bottles without deposit
- bottles of spirits (note: no stoneware jars)
- bottles of fruit juice, syrup and concentrated juice (made of glass)
Packaging glass, such as:
- jam jars
- spaghetti sauce bottles or jars
- olive oil bottles
- mayonnaise jars
- sambal pots
- herb pots
- cream jars made of transparent glass
- glass yogurt pots
- glass baby food jars
Not in the glass container
When residual waste
- light bulbs
- drinking glasses
- stone jars (for example, gin)
- shards of glass
- tableware (such as coffee and tea cups and plates (porcelain))
To the recycling center
- car windows, windows, window glass and other flat glass (in the special flat glass container)
- fluorescent lamps
- shower wall
- wired glass
- reinforced glass
- fiberglass insulation material
- glass wool insulation material
- halogen lamps
- heat-resistant glass (such as oven dishes)
- perspex
- decorative glass too big for the glass container
- energy-saving lamp
- mirrors
- stone jars (gin)
- UV lamps
- vase (glass or other material)
- tanning lamps
Glass in the glass container is recycling
Glass is infinitely and 100% recyclable. New glass bottles and jars are made from shards. This can be done endlessly. Because once glass is made, it remains glass forever and retains its excellent quality.
The cycle of glass
The cycle works as follows. We collect the glass from the glass containers using a collection truck. The white (colorless) glass goes into one compartment of the truck, and the other colors (green, brown) go into the other. This way, the glass remains separated by color, just as you did in the glass container. The collection truck transports the glass to the specialized glass recycling company.
At this company, the glass goes through a complete process, passing through advanced separators. Contaminants such as lids, heat-resistant glass, ceramics, stone, and porcelain are removed from the glass. You contribute significantly to an efficient recycling process if you only put packaging glass in the glass container and not any other waste. After the food residue has been removed from the shards, the clean shards are sent to the glass factories as raw material. The glass factory melts the shards and makes new bottles and jars from them. The bottles and jars are then sent to the food industry, where they package the products you purchase. After use, you return the bottles and jars to the glass container, starting the entire recycling process over again.
21 kilos of glass per person, 430 million kilos in total
Thanks to this cycle, every piece of cullet from the bottle bank remains in the glass packaging chain. In our country, 86% of the glass that enters the market is collected for recycling. This amounts to an average of 21 kilos per person, or 430 million kilos of glass in total—every year. By recycling glass, glass factories save on primary raw materials (sand, soda, and lime) for glass production: 1 ton of cullet saves 1,2 tons of sand and other raw materials. And for every 10% of cullet used, they save 2,5% in energy, and thus CO2 emissions. One ton of cullet saves 0,6 tons of CO2-emissions in the chain.
Want to know more? Watch the video about the glass cycle.
Are you planning to demolish or renovate something soon? If you're working on a house or shed built before 1994, it could contain asbestos. Asbestos was once widely used in building materials, such as roof sheathing, siding, corrugated sheeting, sealant, pipes, ceiling tiles, chimneys, window sills, and floor coverings. Since 1993, the use of asbestos has been banned due to its dangerous health risks. As asbestos ages, it can release dangerous fibers that can cause cancer if inhaled. Therefore, asbestos must be removed safely and responsibly.
Recognizing and safely removing asbestos
It's important to know how to identify and safely remove asbestos. If you want to do this yourself, there are rules you must follow. You can take the asbestos to one of our recycling centers. But before you do, you must submit a demolition notification to your municipality. Sometimes you also need a permit. You can find more information about this on your municipality's website.
On the website of South Holland South Environmental Service en Environmental Service Utrecht region discover how to recognize asbestos.
Step-by-step plan for removing asbestos
Consult the step-by-step plan "Removing asbestos at home" on the website of the South Holland South Environmental Service. Or on the website of the Utrecht Region Environmental Service.
Delivering asbestos to the recycling center
Before you take the asbestos to the recycling center, you must complete a form notifying you of your intention to dispose of it. You can download this form. Submit this form, along with your demolition notification or permit, to the recycling center manager. You must wrap the asbestos in special foil and seal it securely. This foil and tape are available free of charge at our recycling center.
Download the asbestos notification form
FAQ
Rubble (construction and demolition waste) consists primarily of stony materials, wood, metal, and plastic. Rubble is created during construction or renovation projects. When collecting rubble, we distinguish between clean and contaminated rubble.
You can offer rubble at one of the recycling centers.
What belongs where?
Clean rubble: to the recycling center
Uncontaminated debris, such as:
- brick
- concrete
- roof tiles
- gate
- vowels
- ceramic material
- masonry
- natural stone
- paving stones
Contaminated rubble: have it removed by a commercial party (company)
- contaminated rubble is mixed with contaminated soil (hazardous waste).
- non-workable rubble are materials such as plasterboard, aerated concrete blocks and sand-lime bricks or rubble that are contaminated with glass or tar.
Reuse
Clean rubble is sieved and reused in road and hydraulic engineering, for example, as paving material under road surfaces and in noise barriers, and in the production of concrete and asphalt. Contaminated rubble is first cleaned. It can then be reused. Materials such as wood and metal are recycled, and used to make new wood and metal products.
Residual waste is all the waste that we (unfortunately) cannot yet recycle and reuse. Proper waste separation significantly reduces residual waste. Less residual waste means a smaller waste mountain, lower waste processing costs, and the reuse of valuable materials that are separated from residual waste.
You can offer household residual waste in a container or collection container, or at one of the recycling centersDepending on where you live, you have one of two options for disposing of your residual waste: a container or a collection container in your neighborhood.
View your personal waste calendar
What belongs where?
Yes, in the residual waste
- car seat
- takeaway pizza box
- lighter (empty)
- as
- bath oil and bath foam residues
- ballpoint pen
- (bank) cards
- wallpaper (leftovers and used)
- can opener (non-electric)
- spectacle frame (aluminum and plastic)
- spectacle lenses
- carbon paper
- cd
- cement bag (empty)
- condom
- contact lenses
- cups of coffee, for example
- sanitary napkin
- day
- diskette
- DVD
- films (wrapping or shrink film)
- light bulb
- human and animal hair
- dog poop (with bag)
- wood (for example, from a picture frame, cutting board, rolling pin, or loose pieces of wood)
- charcoal
- popsicle sticks
- Incontinence material
- candle and candle wax
- cheese rinds
- cat hair
- standard cat litter granules or filling
- chewing gum
- soiled kitchen paper
- kit tube (empty)
- adhesive tape
- colored pencil
- crystal
- bottle cork
- To kiss
- brush with hardened paint
- LP (long-playing record)
- latex (from gloves, for example)
- diapers and wipes
- makeup packaging with remnants
- highlighter
- nail polish bottles
- nylon thread
- inflatables (inflatable figures, beach balls, swimming rings)
- oasis blocks or floral foam
- cotton swab
- stuffed animal
- folders and ring binders
- pans (for cooking)
- paper towels (contaminated)
- paper tablecloth (soiled)
- paper tissues (contaminated)
- brush
- Styrofoam (small amount)
- pills: empty blister packs
- pizza box contaminated with food remains
- adhesive tape
- band Aid
- cleaning rags
- wig
- racket (wood, plastic or metal)
- cleaning wipes
- X-rays
- rubber
- sheep's wool
- shells of, for example, oysters and mussels
- shards of glass
- shards of porcelain
- masking tape contaminated with paint
- shoe polish
- cleaning wipes (disposable)
- scouring pad
- napkins with food scraps
- dishes (broken)
- cigars and cigarettes
- slippers (plastic)
- chipboard (small quantities)
- empty aerosol can
- stamp pad
- sticker
- stift
- Fabric
- vacuum cleaner bag
- ostomy bags
- tobacco
- buffer
- toothbrush
- toothpick
- dental floss
- thermos
- tissues (disposable handkerchiefs)
- toilet wipes
- rope
- garden hose
- bandage (first aid)
- packaging paper or cardboard with food waste
- dirty rags
- videotape
- vinyl wallpaper
- clear toilet paper
- rags soiled with oil, grease or paint
- football
- bird sand/aviary sand
- fountain pen
- fireworks waste (used fireworks)
- crayon
- cotton wool
- paper handkerchief
- soap residue
- silver bag for food (coffee, baby food)
- silver sand (birdcage)
Not in residual waste
Materials that can be disposed of in another (separated) waste stream. These materials are recycled and used as raw materials in the manufacture of new products. Reusable raw materials that are collected separately include: paper and cardboard, PMD, organic waste, glass, and textiles.

Every day, our employees work to ensure a clean, safe, and tidy region. Fortunately, much goes well. However, it is possible that you may encounter a situation with which you are not or less satisfied. Do you feel that you have been treated or spoken to incorrectly? If so, please let us know. By taking signals, reports, and complaints seriously, we can improve our services.
On this page you will read:
- When you submit a report
- When you can file a complaint
- And how we deal with that
Report or complaint? This is the difference
There is a difference between a report and a complaint. Often, it concerns a report: something that needs to be resolved. Such as a problem with waste collection or public space that we can repair or clean up.
Examples of reports:
- Unemptied containers
- Uncollected bulky waste
- Waste left on the street
- Illegally dumped waste
- Missing or damaged containers
- Broken or missing environmental passes
- Loss of personal belongings
You can report this:
Note Have you made the same report multiple times regarding the same location, and has it still not been resolved after six months? Then you can file this as a complaint.
A complaint: you are dissatisfied with how you have been treated
A complaint is an expression of dissatisfaction regarding something Waardlanden or an employee has done, or failed to do, during work. It concerns the manner in which Waardlanden has behaved towards you.
Conditions for filing a complaint
We will handle a complaint if:
- the complaint has not previously been submitted and handled (we do not process the same complaint again));
- the situation occurred no longer than a year ago;
- no objection or appeal is available;
- there is no question of a criminal offense;
- the complaint does not concern policy and internal rules of Waardlanden;
- the content is not discriminatory or offensive
How can you submit your complaint?
You can discuss a complaint verbally with the employee themselves or with the supervisor. Together, we will try to reach a solution.
Are you not satisfied with the result? Then you can submit your complaint in writing to the complaints officer. Send an email to complaints@waardlanden.nl or send a letter to:
Waardlanden
Attn: Complaints Officer
Postbus 555
4200 AN Gorinchem
What should be included in your complaint?
Your complaint is written in the Dutch language and contains at least:
- your name, address, telephone number and email address;
- the date of the situation you are complaining about;
- a clear description of what happened;
- what you want to achieve with your complaint.
More information
You can find more information about the procedure in our complaints procedure: