You couldn't put your garbage bag in the container, but your environmental pass was scanned because you opened the lid and heard the "click"? Then please report it to our customer contact center within five business days.
Our customer contact center staff can check whether your failed offer has been registered and, if necessary, have it corrected in the registration system. We're happy to help!
Additional information
You can submit a report within five business days by completing the form below in full and providing additional information under 'Message':
- The number of failed deposits
- Date and time
- Environmental pass number
- Container number (located at the top left of the container)