Did you accidentally throw valuable personal belongings in a collection container? Call our customer contact center as soon as possible: 0183 68 11 11. Please include the container number and location when reporting the incident.
Emergency emptying costs
If the underground container hasn't been emptied yet, we can schedule an appointment to empty it in your presence. This allows you to search for your belongings yourself. Appointments are available on weekdays between 8:30 AM and 5:00 PM. Outside of these hours, this is not possible. The cost for an emergency emptying is €150,00. You pay the fee in advance by debit card.
No guarantee
We cannot guarantee that you will find your belongings. Emergency disposal costs are non-refundable.