Have you accidentally thrown valuable personal items into a collection container? Then call our customer contact centre as soon as possible: 0183 68 11 11. When reporting this, please give the number and location of the collection container.

Emergency emptying costs 

If the container has not yet been emptied, we can make an appointment to empty it in front of you. This way, you can look for your belongings yourself. We can make the appointment with you on working days between 8.30am and 5pm. Outside these days and times, this is not possible. The cost for an emergency emptying is €150.00. You pay the fee for this emergency emptying in advance by pin.

No guarantee 

We cannot guarantee that you will recover your belongings. Emergency emptying costs will not be refunded.