Many residents have questions about waste and raw materials policy, waste separation and waste collection . This is understandable. Therefore, here you will find answers to frequently asked questions about arranging waste at your new address.
Do you have another question? Ask us your question. We will do our best to answer your question to the best of our ability. And you help complete this list of frequently asked questions right away.
No, it is not necessary to pass on your change of address to us. We automatically receive the changes of address that you pass on to the municipality.
Our service runs until the removal date you have notified to the municipality. This is because until then you will also pay your local authority waste collection for the property. After this date, you can no longer offer waste.
No, the containers belong to the house so you can leave them there. For the new occupant(s), it is of course nice if you leave the containers empty and clean. Go to the online waste calendar or in the Waardlanden app When you can have the containers emptied for the last time before moving.
No, you don't have to. The environmental pass belongs to the house. You therefore leave the pass behind when you move.
Have you moved to a new home? If so, you must inform the municipality where you will be living. The municipality will pass on the new addresses to us. You can then apply to us for an environmental pass and the (raw materials) containers belonging to your home.
Have you moved to an existing property? Then the previous occupant left the environmental pass in the house. If you do not find an environmental pass in the residence, please contact us immediately. contact with our customer contact centre. We will then block the old pass linked to your address and you will receive a new environmental pass within 5 working days.
You can find your personal waste calendar in the handy Waardlanden app. You can download it for free on your smartphone. Very handy! Also set the alarm so that you are notified on the day you can take one of the containers to the road. No smartphone? You can download your personal waste calendar can also be accessed online.
Usually the (raw material) containers of the previous occupant(s) are left behind in the house. You can use these immediately. We do not exchange (raw material) containers. More information about which (raw materials) containers belong to your living situation and what you can use them for can be found at waardlanden.nl/collection.
Take contact on our customer contact centre if you want to request or return an extra container. We will be happy to help you.
Also see waardlanden.nl/recycling-rate for more information on waste collection fees and rates.
You must report your move to the municipality where you will be living. Your municipality will pass on the new addresses to us. You can then request an environmental pass and the (raw materials) containers belonging to your home from us. We will then make an appointment to deliver the containers. To do this, please contact with our customer contact centre. We will be happy to help you.
Where you can place your container depends on the situation in your street or neighbourhood. If you are unsure where to place your container, please take contact with our customer contact centre. We will be happy to help you.
