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The environmental passes comply with the national standard for waste passes and registration systems, STOSAG. Unfortunately, misuse remains possible. It is therefore important that you make sure your environmental card does not end up in the wrong hands. You don't just hand over your house key or PIN card either. So handle your environmental card carefully and don't give others the chance to misuse it. Someone who misuses the environmental card is punishable by law.

Have you lost your pass or suspect fraud? Then report it and apply for a new pass. We will block your old pass immediately. Call our customer contact centre on working days between 08.30 and 17.00: 0183 68 11 11. We will be happy to help you.