You have not been able to put your bin bag in the container, but your environmental card has been scanned because you opened the lid and heard the 'click'? Then make a report to our customer contact centre.

Our customer contact centre staff can have them check whether your failed offer has been registered and, if necessary, they can have it corrected in the registration system. We will be happy to help!

Additional information

You can submit a report by filling in the form below in full and providing additional information under 'Message': 

  • The number of failed deposits
  • Date and time
  • Environment card number
  • Container number (found on the top left of the container)

Enter your details

Enter a name
Enter a postal code
Enter a house number
Enter a phone number
Please enter a valid e-mail address
Enter a message

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